Shipping policy

We offer FREE SHIPPING on all orders over $225. Orders under $225 will be charged $10 for standard shipping ($12 if the order is split-shipped from multiple store locations). We ship via USPS unless otherwise specified at checkout.

In store pick-up is available - choose the in-store pick-up option at checkout and you'll receive an email once your order is ready for pick-up. All orders are scheduled for pickup at the Crestline location. Please let us know if you would like to pick up at our Homewood location instead. We do our best to get all orders placed prior to 2pm shipped the same day (with the exception of personalized items). Personalized items will take up to 10 business days to ship.

Should you have any special circumstances that require expedited shipping or any special instructions, please don't hesitate to reach out! Email us at orders@onceuponatimechildrens.com or call the shop, 205-870-7772 and we'll see what we can do!

Order & Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed and another when your order has shipped. The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs.

Lost or Stolen Packages

Currently we ship via USPS and UPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. Once your package leaves the shop, we are no longer responsible should it be lost in transit. If you'd like a signature confirmation, shipping insurance or alternate expedited shipping methods, please email orders@onceuponatimechildrens.com at the time of your order or call the shop.

Order Cancellation

We cannot guarantee any cancellations or changes once your order has been placed. Orders that have already shipped cannot be cancelled or modified.

Monogrammed & Personalized Products

All personalized items are FINAL SALE due to their custom nature. Please allow 14 days for all personalized items.